Customer Success groups are proliferating across the business landscape faster than can be imagined. The numbers of open positions worldwide continue to skyrocket. But in all the increase and expansion, key questions remain to be answered. How is Customer Success as a role generally defined and perceived? How do companies typically deploy CS resources in their organizational structures? What are the relationships between CS and Sales? CS and Marketing? What technologies are in use by CS teams? The presentation is based on the ongoing research of
The Customer Success Association. The findings will be discussed by a panel of senior Customer Success leaders.
